Shipping and Return

Shipping and Return - Wael Enterprises

How do I place an online or phone order?
Orders can be placed online or by calling our friendly, knowledgeable customer service department at ( what’s up +92-323-6848100 ).

What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover cards. We now also accept payment via PayPal Express Checkout. Payment is expected when the order is placed. You can mail in a check or money order, but we ask that you place your order with Customer Service at ( what’s up +92-323-6848100 ). Your order will not be shipped until the check clears the issuing bank. We do not accept PayPay or C.O.D. orders.

When placing your order, be sure to select the SUBMIT button once. Multiple clicks may result in multiple charges to your card.

If you believe you are due a refund for a cancelled/declined order please check your statement and determine whether you have a PENDING authorization, or a CAPTURED transaction.  If it’s pending you’ll need to contact your bank/card company, if it’s captured contact us directly with proof of the captured funds to receive a refund.

Please call +92-323-6848100 or use our live chat, located in the bottom right corner of your screen, immediately if you are needing to alter an order.  Emails can take up to 24hrs to receive a response; therefore the order may be shipped before its read.

We do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If an order has already entered the shipping process, we will not be able to cancel or make changes.

Gateway error means authorize.net (our online payment system) didn’t respond with a credit card approval for payment.

International Orders we will require you to email a copy of the front and back of the credit card used for any order containing an International address. This is to ensure that the card is physically in your possession, and to reduce fraud. Please email the aforementioned to Customer Service for approval. All orders are subject to hold or cancellation if a response is not received within 2 weeks.

When will my credit/debit card be charged?
For credit card payments, our bank puts a hold on your funds in the amount of your order when the order is placed. However, it doesn’t capture those funds until the item is shipped. For PayPal payments, we capture the funds at the moment the order is placed. Payment is expected when the order is placed.

What is a back order?
A back order is when one or more of the items you ordered are temporary out-of-stock. You will be alerted to this status in your shopping cart and again, after the order was placed, via email. Please note that we do not ship partial International orders, which means your entire order will ship when the back order item(s) become available for shipping.

How do I cancel my order?
Please call +92-323-6848100 or use live chat immediately if you need to alter an order.  Emails can take up to 24-hours to receive a response, therefore the order may be shipped before it’s read. We do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If an order has already entered the shipping process, we will not be able to cancel or make changes.

How do I return an item?
It is simple to return or exchange your item. Please contact us by calling +92-323-6848100 or email  to get your Return Merchandise Authorization (RMA) number (which must accompany all returns and exchanges).

Please note: The cost to ship a return and/or exchange item is the responsibility of the buyer, unless it is a manufacture’s defect. Sorry, we cannot accept returns on mouthguards.

Please call +92-323-6848100 or email if you have any questions regarding returns or exchanges.

Return and Exchange Policy Details

• Refunds will be credited by the same method in which items were originally purchased, provided the item is returned within 120 days of purchase.
• All products being returned must be returned in original, unopened packaging and must not be used, unless being returned due to manufacturing defect. We reserves the right to decline a return request on opened and/or used.
• The customer will be responsible for shipping the item back to us prior to any refund being issued. Customer is also responsible for shipping costs associated with product return. Place/write the RMA Number on the outside of the box.
• For exchange requests, customer is responsible for shipping costs associated with product return. We will pay cost for shipping of the replacement merchandise.
• We recommend that customer obtain, from your shipper, tracking numbers on returned merchandise. We are not responsible for lost or missing return packages.
• Returns or exchanges will not be processed without an RMA Number. You may request a RMA Number via email or by calling +92-323-6848100.
• Please ensure package is being sent to correct address for all returns and exchanges:

What is your satisfaction guaranteed policy?
We get it, sometimes the item doesn’t fit, you decide you don’t like the color, or you just change your mind. And, sometimes a product just breaks under normal use conditions. Because we understand, you may return or exchange any item purchased from us for a refund or exchange for any reason within 120 days.

If you’re returning due to color, size, or change your mind the item must be unused and in its original packaging.
If you are returning to manufactures defect the original packaging is not required.
We’re sorry but there will be no credits or refunds for any merchandise more than 120 days after purchase.
There will be no refunds or exchanges on all mouthguards, videos, DVDs, books or Gift Cards.

What are the hours I can reach someone in customer service?
Our Customer Service Hours are:
Monday – Saturday 8:00 a.m. to 6:00 p.m. (GMT)
Walk-in orders are available:
Monday – Saturday – 8:30 a.m. – 5:00 p.m. (GMT).

Do you have live chat?
Our live chat can be found in the bottom right corner of your screen.
Hours available: Monday through Saturday 8:30 a.m. to 6:00 p.m. (GMT)

How do I become an International distributor?
If you are interested in receiving information on becoming an International distributor, please contact us at +92-323-6848100or email

Do you have a Wholesale program?
We offer wholesale pricing and incentives to resellers across the world.

Where can I find out about Boxing Tournaments?
We are a proud sponsor of Golden Gloves, Silver Gloves, Master Boxing Tournaments, and the producer of the World’s largest amateur boxing tournament, Ringside World Championships. 

Are you on Social Media?
We are on Facebook, Twitter, Skype, Instagram and Pinterest. We have a lot of fun, informative content on all of our Social Sites.

Is your website secure?
The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Combat Brands, LLC. Once you enter the checkout page your computer will begin communicating with our server in secure mode.

You can tell that you are in secure mode by the following:.

While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

You are protected while you shop our online store and never have to worry about credit card safety and we guarantee that every transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made from us while using our secure server.

Are Replete Sports products in compliance with federal product safety laws?
Yes. Our products are in full compliance with all federal laws for product safety.

How much is shipping?
We offer flat rate shipping for $6.95 with an estimated transit time of 7-10 business days*. However, heavy and oversized items may have additional shipping charges. The exact amount is quoted at checkout or by using the Estimate Shipping and Tax tool found in the shopping cart. Heavy items that have an additional shipping charge will be noted in their product description.

Do you offer expedited shipping?
We provide Premium Ground Shipping (3-5 business days); Premium 2-Day Shipping (1-2 business days); Premium Standard Overnight Shipping (1 business day) services. All expedited shipping cost can be found during check out or by using the Estimate Shipping and Tax tool found in the shopping cart. In order to offer you the lowest cost shipping we use multiple carriers may vary, therefore carriers may vary.

Do you ship Internationally?
We may ship anywhere in the world, just select International shipping option at checkout. The International shipping charge listed does NOT include customs, duty, and taxes. The recipient is responsible for all customs, clearing, and all fees required to ship Internationally. The recipient is responsible for all customs, shipping charges, and other fees if the package is returned to Combat Brands by the carrier for any reasons. These fees will be deducted from the refund of merchandise received back.

What are your product Technologies?
We are the leader in product innovation – making us the best in gear and equipment! Replete Sports pioneered the combative sports equipment industry long before the sport’s mainstream appeal materialized. In doing so, it has developed thousands of training and competition products designed for one single purpose – to aid athletes and fitness enthusiast in reaching their full potential. Click on the links below to learn about our Technologies.

What custom items do you offer?
Replete Sports offers offer a large selection of custom boxing trunks, boxing jersey, cornerman jackets, boxing jackets, satin and terrycloth robes.

Can I order a custom tournament belt?
Yes. You can provide your own art, in jpg, ai, or eps format, or we can sublimate basic words/numbers. For more information (what’s up +92-323-6848100) or email

How long does it take to customize an item?
All custom orders ship from Replete Sports within 10 business days (excluding holidays) of receipt of full payment for the order. Those involving screen printing or embroidery are shipped within 15 business days (excluding holidays). Please contact us for a time frame on multi-item orders.

Can I send my order as a gift?
Sorry, we do not have the ability to send orders with a gift receipt. But we can send just sample.

Do you gift wrap?
Sorry, we do not offer gift wrap at this time.